When we talk about business communication, we mean not only a dialogue between a boss and a subordinate or a conversation between colleagues, but also any interaction between people who don’t know each other, which happens to each of us every day.
One of the principles of such communication is formality. It is customary to communicate with strangers politely, observing a business style. Such communication, based on respect for the interlocutor, is a fundamental element of cultural behavior in a social environment.
4 Main Principles of Business Communication
In addition to respect, it is necessary to highlight such important principles of business communication as:
Interpersonal
The main subject of any philippines email list sphere of business communication is a person. Whatever the topic of conversation, it is discussed by people. Each of the communicants has his own opinion, which depends on many factors: experience, education, temperament, and so on. It is important to take into account the point of view of opponents in order to be able to build competent relationships with them.
Multidimensionality
In addition to the immediate essence of the information that a person wants to convey during communication, the way he does it is very important. His tone, manner of speaking, speech rate, expression, non-verbal communication - all this plays no less a role than the specific information embedded in the text.
This is precisely the principle of multidimensionality - it is important to take into account all the components from which communication is built.
In the process of communication, it is important to take the right position relative to the interlocutor - not too far, but not too close, so as not to violate the person's personal boundaries. A handshake is perhaps the only touch that is not prohibited in the process of oral business communication. It is necessary to show respect for the interlocutor and not allow yourself to talk to him over his shoulder or even turning away.
Goal setting
This principle means that business communication is a process that represents a set of specific goals. That is, in addition to the main goal that the partner is trying to achieve during negotiations, there may be several more that are secondary. Unlike the first, they may not be discussed out loud, but have a similar focus.
Continuous contact
Even if the conversation is actually over, but the partners are in close proximity to each other, we can talk about continuing contact in a non-verbal expression.
Any gesture addressed to a person, facial expressions and even silence are all components of communication. Even if the topic of the dialogue has long since gone in another direction, opponents do not forget that they are partners and maintain formality in their address.