Automation of an online store must be carried out according to a clear plan:
Setting goals
Automation of support service and telephony of an online store
Having clearly defined goals makes it much easier to solve any problems. You can use one of the existing goal setting methods. As an option - SMART.
You can choose the technology kenya email list that is closer to you. It is important to understand that having a goal allows you to specify the result. As a rule, automation of the online store warehouse and sales is necessary to increase the company's profits.
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Resource allocation
To complete any work, you need to decide on resources. Specifically:
assemble a working group;
allocate money for salaries, purchase of software;
select tools to automate your business;
determine specific deadlines.
Team building
Team building
The number one task is to select competent specialists for the team. Here are the following options:
use the labor of their employees;
invite an outside specialist;
enter into an outsourcing agreement with a specialized company.
The first option is to assemble a team of specialists from your company. Do it personally or assign the recruitment of employees to the head of the relevant department. Assign a person responsible for managing the project.
The second option. When inviting a third-party consultant, it is necessary to discuss the terms of cooperation, describe the duties and responsibilities. For example, the consultant selects a CRM system and trains sales consultants, but the implementation and setup of the service falls on the shoulders of the company itself.
When using the third option, you get turnkey automation. There are many specialized agencies, IT integrators, and consulting companies on the market that are ready to develop and implement an online store automation system.
When choosing a contractor, you need to consider your company's needs, cost and deadlines. You should make sure that the specialist has sufficient qualifications to perform the work. Check for cases, keeping in mind that they may not always serve as a guarantee of quality and proper attitude to your project.
Description of business processes
Description of business processes
Before automating an online store or other business, you will have to put your regular documents in order, formalize, structure, and conduct an audit. If there is chaos in your business, you will need to sort it out first.
The first task is to conduct an analysis of business processes, describe everything step by step, collect information. Use the following instructions:
The first stage is initiation. This is an honest description of the current state of the business, reflecting all its weak points.
At the optimization stage, activities are carried out to improve business processes using feedback from company managers, customers, and partners.
Now you can start automating your business and get rid of routine by connecting special programs. Next, let's move on to automation tools.