Always Ask Clients For Feedback

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The Challenge of Accepting Criticism
One of the biggest lessons I have learned in my career so far is the art of accepting feedback. Critical opinions of others can be particularly difficult to hear. And as human beings, it’s in our nature to desire love and acceptance and fear rejection.

The truth is, often co-workers, colleagues, managers, and even clients are afraid to give honest feedback because they are conscious that the truth in their feedback may not be received well. Showing that we can accept feedback no matter how senior or successful we are is the ultimate challenge.

In a world of different filters, perceptions, and personality types, we will only reach our potential if we can lift up that curtain to expose our flaws and work on them with the help of others. This is especially important in the world of sales.

It can be easy for top performers to get complacent and jamaica telegram data become addicted to focusing on new prospects whose business they successfully bring in and churn out.

I was the sales manager for a top-performing salesman— Joshua. One of his clients had been using our services sporadically for a few months. In a one-to-one catch-up, I asked Joshua to describe his relationship with the HR team for this client.

He replied that he believed it to be great but he lacked certainty. Upon asking him to describe his areas of success in their relationship, he was unable to give me concrete examples.

I did him a favor and called the client to check in and they responded, “We aren’t quite sure who Joshua is, but we think we’ve used your company’s services”.

When I relaid this feedback to Joshua, he was mortified. His activity log also showed that he had been checking in with them consistently, although he hadn’t actually visited or set up a virtual meeting.