However, when the customer expresses

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Perhaps the customer would not speak up on their own, but the research can encourage them to indicate points for improvement. Furthermore, the after-sales team can also offer an onboarding process and personalized content, which provides guidance on the best way to use of the product. This avoids complaints that the product is bad just because the customer doesn't know how to use it… use a humanized approach you can even use chatbots to speed up service.
dissatisfaction, it is necessary to provide personalized and attentive bc data mexico user list service to their situation. Otherwise, it could worsen dissatisfaction with the brand. Even if the attendant is a person, it is also not possible to provide “robotic” service. Avoid ready-made answers, because each situation is unique and each customer deserves specific service.

Furthermore, it is important to be sensitive to welcoming customers, who are already exhausted by a frustrating experience with the brand or product. Show that you understand the person's feelings and want to resolve the situation. This way, you can connect with the customer and overcome the resistance they bring to the service. Give the customer attention a customer who complains wants attention.