It is also essential to define in advance the type of
Posted: Thu Jan 23, 2025 5:30 am
Using devices that the user is familiar with can facilitate the collection of customer information as well as their participation. Examples of real satisfaction surveys and 20 types of questions Before we get into the specific questions you should ask, I'd like to remind you that it's very important to tailor these questions to the product or service you offer and the audience you're targeting. information we want to obtain and the relevant data that will help us improve the service the most.
We can ask open questions or specific usa phone number list questions, with different “grading” depending on the degree of satisfaction. Below, I suggest 20 questions that you should ask in your satisfaction survey to make it effective. Take note! Questions about the product or service This section is essential for the customer to be able to evaluate essential aspects of our product or service and their degree of satisfaction with it. It is important to ask questions in such a way that we obtain the relevant information that interests us and well classified. 1.
Is the quality of service as expected? For example, we can ask them what they thought of our daily menu and give them several closed-ended response options to choose from: excellent, good, average, regular or bad. 2. Would you repeat the purchasing experience? We are not only interested in knowing the opinion about the product or service, but also about the purchasing experience. Because it may happen that the product or service is very good but too difficult to access and therefore the customer prefers other simpler options. A good example is this Atresplayer PREMIUM survey, which asks about different aspects of the shopping experience.
We can ask open questions or specific usa phone number list questions, with different “grading” depending on the degree of satisfaction. Below, I suggest 20 questions that you should ask in your satisfaction survey to make it effective. Take note! Questions about the product or service This section is essential for the customer to be able to evaluate essential aspects of our product or service and their degree of satisfaction with it. It is important to ask questions in such a way that we obtain the relevant information that interests us and well classified. 1.
Is the quality of service as expected? For example, we can ask them what they thought of our daily menu and give them several closed-ended response options to choose from: excellent, good, average, regular or bad. 2. Would you repeat the purchasing experience? We are not only interested in knowing the opinion about the product or service, but also about the purchasing experience. Because it may happen that the product or service is very good but too difficult to access and therefore the customer prefers other simpler options. A good example is this Atresplayer PREMIUM survey, which asks about different aspects of the shopping experience.