Appointments are not recurring, you need to create a new one whenever you need one.
Collective shots are only made during campaigns, the rest must be made one contact at a time.
Leave a 6-minute interval between appointments.
The functionality only works if the call is closed, that is, if an attendant is providing customer service, you will not be able to schedule appointments.
And if you do and the call is not closed, you will receive an error message regarding a failed trigger.
Currently only the administrator role can perform these procedures, however you can country code philippines list enable this function for the members you want.
What is the impact of scheduling posts on customer service?
Scheduling is just one of the thousands of features available at Digisac, so before using it you need to understand the impact of this action on customer service.
Greater efficiency in WhatsApp and SMS campaigns
Each campaign has an objective, whether it be to retain customers, recover lost leads, carry out after-sales actions, understand customer satisfaction, among others.
By scheduling, you can send different messages to different groups as needed. A marketing plan can be executed more quickly and you will have enough data to prove its effectiveness.
Personalization
Every customer is at a different stage of the buying journey , and personalization allows you to send messages based on each stage.
Examples of how this can be done:
The user just reached out: You can message them after a week to see if they have any questions or need help.
The customer has purchased a service: check whether the experience is good, and whether your team is having difficulties using the platform.
In the case of companies that sell products, we can check whether the order was delivered on time, whether the packaging was ok, whether expectations were met.