Cultural and stylistic differences and preferences are significant obstacles to effective communication. However, this problem is easily solved, since in a business environment one cannot do without developed communication skills.
On the coordinate axes, personal styles and communication preferences can be arranged as follows:
direct versus indirect;
task-oriented vs. people-oriented.
There are 4 communication employment database styles used by different personality types:
direct and task-oriented (the group includes directors, managers, presidents);
direct and people-oriented (salespeople and PR people);
indirect and task-oriented (accounting and technical staff);
indirect and people-oriented (the group is represented by HR managers and administrators).
Usually, all of the listed personality types are present in teams and all of the named communication styles are used. It should be borne in mind that the categories are generalized; in reality, communication styles, preferences, and relationships intersect and combine.
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In addition, there are different communication styles. It is necessary to remember that subordinates, partners and clients perceive information differently, each of them will have their own vision and interpretation of the received data.
"Some players just need to be told the game plan, and they will understand. Others don't need to be told anything, but it's better to draw it on the board. And others need to be explained, drawn, and they still won't understand until they run around the field themselves."
John Madden , communications specialist,
ex-coach of the Oakland Raiders
Trained as a teacher, John Madden became the youngest coach to take over at 42. He led his team to victory 100 times in different seasons.
John Madden
In practice, he realized that people perceive information differently. They are divided into:
auditory learners , i.e. those who perceive information by ear;
visuals - people who are aware of visual images;
kinesthetics – those who perceive information on a physical level.
To effectively train and communicate with your subordinates, you need to find out what type of person they are. By identifying their style of receiving information, it will be easier to convey it in a way that will be understood. By carefully observing others, you can hear that in the process of communication they use words that help them better absorb information.
Auditory people value sound and intonation. They will notice emotions in speech addressed to them. Visual people will understand better if they see what needs to be conveyed to them. Kinesthetic people need to be given the opportunity to feel information on a physical and emotional level, to touch it and pass it through themselves.
In order to develop all channels of effective communication, it is worthwhile to analyze the words that correspond to your own communication style for some time, and also take a closer look at sellers who know how to speak in a way that matches the style of a potential buyer.
In most cases, these skills remain unnoticed, but with their help it is easier to establish business contacts, cope with conflict situations and become an effective manag