Internal business communications can be ascending or descending. The first option is the transfer of information from below, from line personnel to management personnel. The ascending scheme is very useful, as it makes group work more productive, fosters trust between employees and quickly introduces newcomers to the specifics of the enterprise's functioning.
The downward vector of business communication means that information is sent from the top down, from the management to the subordinates. Such communication is appropriate in the absence of interference, or when ordinary employees do not have sufficient qualifications to perform the tasks of the management. Sometimes some powers are delegated to employees to make the business grow faster and to demonstrate an example of proper team management.
Direction of contacts
Classification of contacts by organizational parameter
Horizontal communication overseas chinese in australia data shows very high – 90% – efficiency in cases when it is necessary to achieve a certain goal by the efforts of the entire company. During horizontal contact, personnel from different departments and services cooperate, their efforts are integrated. If managers encourage such communication, then employees not only actively exchange operational information, ideas and developments, but also gain access to any types of enterprise resources, and all this contributes to profit growth and accelerated business development.
Vertical communications in a company are much less effective. According to researchers, only 20-25% of information from management reaches the final performers and is correctly understood by them. There is another intermediate type of communication – diagonal – when employees of departments at different levels of the hierarchy communicate. It is used where other options for exchanging information are difficult.
Basic forms of business communications
Conversation. It is a process of exchanging or transmitting information on a particular problem or situation.
Negotiations. A key format of business communications used for joint decision-making based on the results of communication between all those who are interested in solving the problem in one way or another.
Interview. Used mainly in personnel management – procedures for hiring and firing employees.
Dispute. This is any disagreement, confrontation of different positions and an attempt by each side to defend its opinion.
Meeting. Open collective discussion of the problem by an expert group.
Presentation. In business communications, this is the very first official demonstration of a new or little-known product, brand, manufacturer, or business founders to interested viewers.
Bidding. A contact format aimed at selling and purchasing raw materials and finished products, distributing contracts by collecting responses from several candidates (suppliers, contractors) and then selecting the most advantageous option.
Business correspondence. This is a general name for many documents that differ in content. But the method of encoding and transmitting a message in them is the same: it is text.
Press conference. A special event for journalists. Press conferences are organized when there is news that is important for society and subject to coverage in the m