Chatbot definition: What can a chatbot be used for?

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Research shows that customers prefer chat over any other means of connecting with businesses. What chatbots can do for your business is automate customer interactions, evaluate those interactions, and ultimately make customer engagement convenient. What about live chat? That’s where personalization comes in. Live chat introduces a human element to the chat experience. Anything that can’t be resolved through automation can be resolved by a live customer support agent.

To find out how far the synergy between chatbot software and live cha australia physiotherapist email database t goes, read our quick 4-minute blog on the chatbot vs live chat debate .

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For everything. Literally.

Chatbots are adding fuel to sales cycles – whatever product or service you sell – and are reducing support costs across all industries, while increasing the number of potential customers. Asking what a chatbot can do is like asking which companies or industries need revenue. (Hint: all of them.)

Today’s chatbot builders and software are also highly customizable, with some even coming with open branding capabilities (think logos, color schemes, and employee avatars) to make your chatbot tool a natural-looking extension of your brand.

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Check out our top 10 chatbot examples to see for yourself both their personalization and powerful sales generation. Let’s now look at some real-life chatbot applications and use cases.

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Chatbot Software: Industries
Real estate
Given the fast-paced world of property listings, chatbots are the ideal 24/7 real estate assistants. Chatbots in the real estate industry have seen a significant surge in popularity because they act as an extension of real estate agents themselves. But it's a version of an agent that can be everywhere and everything at once.

Serviceform real estate customer Engel & Völkers saw first-hand how powerful a lead generator Servieform’s unique chatbot software is . Within six months, they generated over 1,200 leads, averaging 150 leads per month. These leads were not only screened by the chatbot, but were both buyers and sellers of property. Today’s chatbots use conversation to quickly find out for agents if a buyer is also selling, doubling lead generation.


Serviceform Real Estate Chatbot Software for First Team
Proven lead generation is just one of the ways chatbots are transforming the real estate industry. Take a few minutes to read more about why your real estate agency or brokerage should be using a real estate chatbot.

And speaking of unique chatbot software, Serviceform’s innovative chatbots have introduced a new type of real estate chatbot into the mix: A dynamic real estate chatbot is all it takes to search and display thousands of property listings for highly contextual chatbot interactions. And as agency and brokerage lead counts demonstrate, customers are reacting.