Bitrix24 technical support: how it works, advantages and differences from Br24

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When it comes to technology solutions, technical support is essential to ensure the proper functioning of systems and customer satisfaction . Technical support is responsible for helping to resolve problems, clarifying doubts and providing guidance on the proper use of systems .

In this article, we will show you how Bitrix24 technical support works and what are the advantages and differences offered by Br24 . If you are looking for high-quality technical support and a strategic partner to help your business grow, keep reading!

Understand what technical support does
Technical support is a service offered by companies that aims to help users solve technical problems with products or services they use. It can be offered by telephone, email, online chat or in person.

Technical support work includes a range of tasks, such as helping users install a product, troubleshooting software or hardware problems, updating drivers, configuring networks and devices, identifying and resolving security flaws, providing training and guidance, and more.

Technical support is a crucial part of many businesses , as it helps ensure that their products and services are working properly and that their customers are satisfied. Good technical support should be responsive, efficient, and provide philippines telemarketing data accurate solutions to the problems presented by users.

Learn how Bitrix24 support works
Bitrix24 is a business management software that offers several tools, including CRM , collaboration, projects , sales, marketing , and more.

Bitrix24 technical support is offered to users who subscribe to both paid and free plans and aims to help users solve problems and answer questions related to using the platform.

It works through a ticketing system, where users can create a support ticket and receive a response from the team. Tickets can be created through the Bitrix24 admin panel or through the technical support portal itself.

In addition, Bitrix24 offers a comprehensive online knowledge base with documentation, tutorials and explanatory videos, where you can search for solutions to problems independently. Bitrix24 technical support is available in several languages, including Portuguese, and is offered 24 hours a day, 7 days a week.

Br24: real-time support via chat
One of the forms of support offered by Br24 is live chat. Users can access the chat through the platform’s control panel and receive immediate support from a specialized technician. This is a great option for urgent issues or issues that need immediate resolution.

In addition to live chat, Br24 also offers other support channels such as email and phone so that customers can contact the support team whenever they need.

Highly qualified team
Technical support team consisting of two women and one man providing computer support.

Br24's support team is made up of highly trained and experienced professionals who assist customers, provide guidance on the platform's features and offer personalized training. Technical support is one of Br24's strengths and is essential to ensuring customer satisfaction and success.

High-performance technical support: key points
High-performance technical support is a service that stands out for its quality of service and the quick and efficient resolution of customers' technical problems. To achieve this level of excellence, some important points must be considered.

Agility and efficiency in service
Speed ​​and efficiency in technical support services are essential for the satisfaction and image of the company. To achieve this goal, it is important to follow some practices:

Call triage: When you receive a support call, it is important to triage the call to identify the urgency and severity of the problem. This helps to prioritize support and resolve the most critical issues more quickly.
Automation: Process automation can help streamline customer service by allowing simpler issues to be resolved automatically, without the need for human intervention.
Use of remote support tools: Remote support tools help resolve technical issues more quickly, without the need for a technician to travel to the customer's location.
Staff training: Technical support staff should be trained regularly, both on the company's solutions and on customer service and problem-solving techniques.
Customer feedback: requesting customer feedback on the quality of service helps identify opportunities for improvement and correct any flaws in the process.