Whether you are walking
Posted: Sun Jan 19, 2025 10:34 am
Fortunately, these are all solved by Omnichat customer service system!
Multi-channel message integration to facilitate tracking of customer issues
Omnichat integrates every communication channel in the background, so specialists no longer have to open multiple devices to reply in turn! In addition, Omnichat's integrated channel APP is more convenient. , going to the toilet, or after get off work, you can use the APP to directly reply to customer messages from LINE, Messenger, IG, and the official website.
Moreover, as long as there is a guest bound to the website, you can see his ID of LINE, Messenger or other communication channels, and you can quickly know which one of the LINE list this website visitor actually belongs to.
Classify customer service stages to easily identify processing status
My favorite customer service feature of "What's the matter with Ahua" is the classification of conversations. Omnichat categorizes unanswered customer questions as "Pending", conversations that are malaysia email list being assisted by specialists will be categorized as "Processing", and conversations that have ended will be categorized as "Ended".
Such classification is very convenient for customer service staff. They do not need to manually record or note the status of customer processing, making customer service time more efficient.
"What's wrong with Ah Hua?": Omnichat has a clear interface, simple operation and is easy to use!
Chester shared that as long as it is a tool that helps conversion rates, he will try it. The design of Omnichat is not complicated, and you can chat with customers through multiple channels at once, making it easy and efficient for operators to use, and even newcomers can easily get started.
Next, the team will develop its own clothing and socks designs, sign some authorizations, distribute the goods through physical channels, and increase the volume.
During the epidemic, retail e-commerce continued to iterate, and Ahua Is Something Happening was willing to try digital tools to accumulate fans and gain a firm foothold in the market, bringing customers more quality clothing choices.
Multi-channel message integration to facilitate tracking of customer issues
Omnichat integrates every communication channel in the background, so specialists no longer have to open multiple devices to reply in turn! In addition, Omnichat's integrated channel APP is more convenient. , going to the toilet, or after get off work, you can use the APP to directly reply to customer messages from LINE, Messenger, IG, and the official website.
Moreover, as long as there is a guest bound to the website, you can see his ID of LINE, Messenger or other communication channels, and you can quickly know which one of the LINE list this website visitor actually belongs to.
Classify customer service stages to easily identify processing status
My favorite customer service feature of "What's the matter with Ahua" is the classification of conversations. Omnichat categorizes unanswered customer questions as "Pending", conversations that are malaysia email list being assisted by specialists will be categorized as "Processing", and conversations that have ended will be categorized as "Ended".
Such classification is very convenient for customer service staff. They do not need to manually record or note the status of customer processing, making customer service time more efficient.
"What's wrong with Ah Hua?": Omnichat has a clear interface, simple operation and is easy to use!
Chester shared that as long as it is a tool that helps conversion rates, he will try it. The design of Omnichat is not complicated, and you can chat with customers through multiple channels at once, making it easy and efficient for operators to use, and even newcomers can easily get started.
Next, the team will develop its own clothing and socks designs, sign some authorizations, distribute the goods through physical channels, and increase the volume.
During the epidemic, retail e-commerce continued to iterate, and Ahua Is Something Happening was willing to try digital tools to accumulate fans and gain a firm foothold in the market, bringing customers more quality clothing choices.