Meta management tools directly to process

[aminaas1576]

Mamaway Malaysia integrates official website customer service, WhatsApp, Instagram, and Facebook Messenger into Omnichat one-stop management.
How does Omnichat help Mamaway respond to customer questions more quickly and effectively?

1. Integrate information from multiple channels without missing any information
Through the integration of multi-channel customer service through the Omnichat system, including WhatsApp, Facebook Messenger, Instagram, and official website Livechat, all can be managed in one stop, and conversations are distinguished according to unprocessed, in-process, and ended, so that customer issues can be completely handled without missing any information.

The Mamaway team shared: “In the past, we used FB and IG messages, but the system automatically classified the messages into general messages and unfamiliar messages. Sometimes we were unable to iraq email list reply to customers immediately because we were not notified or did not notice the messages. Use Omnichat then solved the problem!"

2. Keyword automatic reply, quick reply to common questions such as specifications, sizes, etc.
Another feature that helps Mamaway respond to customers instantly is the Chatbot keyword auto-reply.

Customers often send private messages asking about the price and specifications of products. Mamaway will pre-set keywords to automatically reply to products with high inquiries. Even if the customer service staff is busy or off work, they can still initially solve customer problems.