continuously improve through training
Posted: Sat Jan 18, 2025 5:48 am
Once you have trained your AI, you can use it in two ways: Suggest Answer : AI will suggest answers for you to provide to customers; Auto-response : AI will automatically answer customer questions based on training data. To enable automatic replies, you will need to click on “Auto-reply”. You can also enable or disable automatic replies for specific customers. Now let's move on to the AI confidence level , that is, how sure the AI must be about the answer before sending it: Confident : the AI will try to answer even if it is not very confident, with the risk of providing incorrect answers; Confident : The AI will respond when it is moderately confident, balancing confidence and response frequency; Of course : the AI only responds if it is certain of the answer, risking not responding even if it could have done so correctly.
Spoki's AI is designed to and optimization , ensuring that responses uae consumer mobile number list are increasingly accurate and relevant. Segmentation, Tagging and Dynamic Fields Let's now move on to another set of features that Spoki makes available and that are essential for organizing your databases, namely those functions that allow you to segment customers , use specific tags and employ dynamic fields to personalize communications. These features allow you to create highly targeted campaigns and automate interactions precisely and effectively, significantly increasing the probability of reading a message, and therefore obtaining a higher conversion rate .
Let's start with customer segmentation. Segmentation is essential for sending ad hoc messages to specific groups of customers. In Spoki, you can segment customers within automations using different conditions. To create a segmentation, you will need to access the “Automations” menu, create a new automation, define the template message to send to the contact list and use “Condition If” to set the segmentation criteria. Available terms include: Personal data : segment customers by name, surname, telephone number or email; Dynamic Fields – Run automation for customers who do or do not have a certain value in a dynamic field; Tag – Continue or end automation for contacts with specific tags; Lists : Segment customers in a specific list; Ticket : Segment by ticket status or priority; Access the best of marketing in just 5 minutes of reading.
Spoki's AI is designed to and optimization , ensuring that responses uae consumer mobile number list are increasingly accurate and relevant. Segmentation, Tagging and Dynamic Fields Let's now move on to another set of features that Spoki makes available and that are essential for organizing your databases, namely those functions that allow you to segment customers , use specific tags and employ dynamic fields to personalize communications. These features allow you to create highly targeted campaigns and automate interactions precisely and effectively, significantly increasing the probability of reading a message, and therefore obtaining a higher conversion rate .
Let's start with customer segmentation. Segmentation is essential for sending ad hoc messages to specific groups of customers. In Spoki, you can segment customers within automations using different conditions. To create a segmentation, you will need to access the “Automations” menu, create a new automation, define the template message to send to the contact list and use “Condition If” to set the segmentation criteria. Available terms include: Personal data : segment customers by name, surname, telephone number or email; Dynamic Fields – Run automation for customers who do or do not have a certain value in a dynamic field; Tag – Continue or end automation for contacts with specific tags; Lists : Segment customers in a specific list; Ticket : Segment by ticket status or priority; Access the best of marketing in just 5 minutes of reading.