collecting data from previous conversations

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Chatbot Conversation with a chatbot Chatbots are software that can learn and interact with users with 24/7 availability. They can be integrated with the most popular messaging channels: such as Messenger, Whatsapp, Skype, Twitter, Telegram, website. The ability of bots to manage conversations has been enhanced by NLP (Natural Language Processing) technologies. Bots are able to guide, help and find the answers that the customer is looking for in a very short time , improving their experience. How? By

and learning from them. This way the human team will only have brazil number screening to deal with the most complicated cases. Read also: Chatbots and social media marketing: what, how and why 5 Reasons to Use Conversational Marketing Let's now see what are the 5 benefits for which you should apply conversational marketing to your strategy: Improve customer-company dialogue : building a valuable dialogue with the customer is an important advantage because it helps build a relationship of trust, facilitates the purchasing process and the customer experience . The requirements for this type of dialogue are accessibility , availability , efficiency and personalization . Increase loyalty : the next step is to create a lasting relationship between the customer and the company.