ProProfs Chat is a SaaS customer service and support tool that allows your business to communicate and interact with customers in real-time . With it, your support team can track visitor activity in real-time and initiate a proactive chat session . This chat software also provides its users with the ability to announce upcoming events, sales, and discounts. This means that you can keep your visitors updated on all the opportunities where they can find the best deals with your brand. Additionally, ProProfs Chat offers support automation with its chatbot feature. You can manage incoming chat requests and ensure that each one is given ukraine number data attention. In case of complex questions, the chatbot either creates tickets or routes chats to the right operator. You can also track its performance over a period of time with detailed reports. Apart from the chatbot functionality, users may also find the 100+ customization options useful. You can create and customize the chat widget to suit your needs. They also offer 50+ integration options with marketing, sales, support, social media, and other platforms to further enhance your customer experience .
Freshchat
Freshchat is a cloud-based messaging and collaboration app designed to meet the needs of both large and small teams. The app aims to transform chat into a more personalized and professional experience. It allows you to create and distribute contextual messages and collect valuable information directly from users. With Freshchat, you get multiple channels through which you can keep all your new and existing customers updated on the latest changes in your services or products. At the same time, it also makes it easy for your customers to contact you when needed. Overall, this moderately priced platform makes it easy to engage and allows you to easily respond to your customers’ needs.