– If New Teleoperators Are Going To Undergo An Elimination Process After The Training Period, The Exercises Mentioned Above Are A Good Contact Point To Verify Their Personality, Psychology And Validity For Our Company. This Can Be Completed With A Knowledge Exam That Can Also Be Eliminatory. – To Avoid: There Are Always “protagonist” People In The Groups. It Is Obvious That There Are More Shy People And More Dominant People, More Leaders. We Have They May Hold Once They Are Part Of Our Staff.
But During Training, We Must Prevent The Same Person brazil phone number library From Monopolizing The Group. This Can Be Detected, For Example, When These People Continually Ask Questions That Do Not Contribute Anything To The Topics Of Conversation. In This Case We Must Pay More Attention To Other People Who Are Also Trying To Contribute, And If Necessary, Tackle The Problem At Its Root By Giving It A Touch Of Attention. – Finally, Within The Group Training Section, It May Also Be The Case That Some Veteran Agents Who Have To Be Taught A New Service, Or The Modification Of A Protocol Or Procedure, Disconnect, So Greater Emphasis Will Have To Be Placed On They.
In Individual Incorporations There Are Certain Differences: – Teleoperators Receive More Personalized Training, And, Therefore, The Message Will Reach Them Better. The Treatment Is More Direct. – Teleoperators Can Complete The Training By Standing Next To A Veteran Teleoperator And See Their Working Method, As Well As The Computer Programs Used. – Roles Can Also Be Used, But In This Case The Trainer Must Assume The Role Of The Client And Test The Knowledge And Skill Of The Teleoperator In Different Situations.