What will customer relations become in 5 years
Posted: Thu Jan 02, 2025 8:25 am
In the midst of the digital boom, customer relations phone number data continue to evolve. Between improving techniques to increase customer relations and the place of humans in these professions, customer relations will have a completely different face in 5 years. This face will undoubtedly consist of a balance between digital and human.
Customer relations in 5 years already raise many questions for companies, whether B2C or B2B. In the context of B2B, where the decision-making process is longer than in B2C, customer relations in 5 years will have to be fully adapted to changes in consumption patterns. Thus, the delay that B2B may experience over B2C will gradually fade away.
Between digital, consumer valuation and satisfaction and the place of humans, let's see what customer relations will be like in 5 years.
In 5 years, technologies such as chatbots, AI or blockchain will have more weight in our lives. Indeed, all of these technologies that are already very widely used are seeing their developments grow. Whether it is IT solutions, chatbots, voice bots, the figure of this market is constantly growing. To better understand the impact of these technologies, let's look together at the three main technologies that are causing changes in customer relations.
Chatbots
Customer relations within 5 years will largely rely on chatbots and those for many which are both:
Economic at first, because many specialists in the field mention the fact that nearly 80% of companies will use chatbots by 2020. In addition, the chatbot market is a growing market for designers, but also for users. Today, Oracle estimates that this market will reach almost $1 billion in 2024, which shows the power of this market. In addition, this market will allow companies to save $8 billion per year for their customer service by 2022 .
Commercial and technical, because chatbots make it possible to simplify the work of salespeople and technical assistants. Indeed, as far as salespeople are concerned, chatbots make it possible to offer a quick and more personalized response. For those who are technical assistants, chatbots make it possible to solve simple problems while leaving complex problems to humans.
Customer relations in 5 years already raise many questions for companies, whether B2C or B2B. In the context of B2B, where the decision-making process is longer than in B2C, customer relations in 5 years will have to be fully adapted to changes in consumption patterns. Thus, the delay that B2B may experience over B2C will gradually fade away.
Between digital, consumer valuation and satisfaction and the place of humans, let's see what customer relations will be like in 5 years.
In 5 years, technologies such as chatbots, AI or blockchain will have more weight in our lives. Indeed, all of these technologies that are already very widely used are seeing their developments grow. Whether it is IT solutions, chatbots, voice bots, the figure of this market is constantly growing. To better understand the impact of these technologies, let's look together at the three main technologies that are causing changes in customer relations.
Chatbots
Customer relations within 5 years will largely rely on chatbots and those for many which are both:
Economic at first, because many specialists in the field mention the fact that nearly 80% of companies will use chatbots by 2020. In addition, the chatbot market is a growing market for designers, but also for users. Today, Oracle estimates that this market will reach almost $1 billion in 2024, which shows the power of this market. In addition, this market will allow companies to save $8 billion per year for their customer service by 2022 .
Commercial and technical, because chatbots make it possible to simplify the work of salespeople and technical assistants. Indeed, as far as salespeople are concerned, chatbots make it possible to offer a quick and more personalized response. For those who are technical assistants, chatbots make it possible to solve simple problems while leaving complex problems to humans.