Well As Increasing First Call Resolution Rates Among Others Are Priority Objectives In This Sector . And By Incorporating A Good Call Blending System It Will Be Much Easier For Us . To Improve The Results In These Metrics Since It Will Help Us To Always Prioritize . Incoming Calls Over Outgoing Calls Obtaining Information A Program Of This Type Is Also The . Best Option To Monitor Both Incoming And Outgoing Calls In Addition To Worrying About Directing . It Will Also Collect All The Data And Kpis That .
We Have Just Pointed Out That Are Very advertising data Useful Increased Sales And Possibility Of Crossselling . Easily Combining Customer Service And Telesales Will Allow For Increased Sales And Even Crossselling In . Situations Where Incoming Calls Are Answered This Will Translate Into Higher Revenues And Therefore Also . Into Improved Profitability In Short A Call Blending System Will Provide Flexibility And Adaptability To . A Call Center And Will Allow For Improved Agent Productivity Thus To Get The Most . Out Of It The Best Thing Is That They Have Adequate Training That Allows Them .
To Attend To The Inbound And Outbound Channels Indistinctly And That Both Areas Coexist In . A Permanent Balance So That Both Always Have The Necessary Resources To Cover The Specific . Needs Of The Call Center Oh And Although As We Have Just Seen Call Blending . Is A Resource Of Enormous Valuefor Call Centers It Can Still Be More Useful In . Another Work Environment We Are Referring To Contact Centers Where The Complexity Of The Tasks . Increases Due To The Need To Manage Several Channels At The Same Time Email Chat .