Consent Management System:

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roseline371277
Posts: 1100
Joined: Sun Dec 22, 2024 8:25 am

Consent Management System:

Post by roseline371277 »

These are other prominent WhatsApp CRM solutions (or platforms with strong CRM-like features for WhatsApp) that emphasize contact list management, segmentation, broadcast messaging, and automation. Many have a strong focus on SMBs or specific regional markets, making them potentially good fits for Bangladesh. Always check their specific features for contact import, segmentation depth, and compliance.
III. Key Contact List Management Features to Verify for PDPO 2025
When evaluating any CRM or WhatsApp platform for your contact lists in Bangladesh, specifically look for:

Robust Contact Import/Export: Easy to get your existing consented lists in and out.
Granular Segmentation: Ability to create dynamic segments based on:
WhatsApp opt-in date and source
User behavior (website visits, app usage)
Purchase history (product whatsapp number list categories, total spend)
Lead stage in your sales pipeline
Demographics (if collected with consent)
Engagement with previous WhatsApp campaigns

Ability to record the exact timestamp, method, and context of consent (e.g., "User opted in via website form 'Exclusive Deals' on 2025-06-18 09:30 AM").
Easy functionality to process opt-out requests (e.g., automatically stop messages when a user replies "STOP").
Features for handling user requests for data access or deletion (Right to Access, Right to Erasure under PDPO 2025).
Unified Customer Profile: Does the platform consolidate WhatsApp conversations with email, SMS, call logs, and website activity for a complete customer view?
Automation Workflows: How easily can you set up automated messages (using pre-approved templates) triggered by contact list events (e.g., new contact added, specific tag applied, lead stage change)?
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