Start every meeting with a story about a customer
Posted: Wed Jun 18, 2025 3:22 am
Let the customer, who knows your product or service inside and out, act as a consultant. Ducati, for example, lets its 'fans' play an active role in product development. And why not? Customers have no hidden agenda and are brother cell phone list often more loyal to a brand than its own employees.
To get started with this approach, Steven proposes the following actions:
Create a listening group by sharing customer stories
Create a customer consulting board
Want to know, see and view more?
Reading list:
Event website with all speakers
The Social Conference on slideshare
Big mother is watching you: social business the next decade
Twitter and photos:
Watch the twitter report (#tsc12)
View the photos via Flickr
The Social Conference 2012 (Emerce and Krem) has, in my opinion, given a good picture of the current social media landscape and what we can possibly expect in 2012 and beyond. Until next year!
To get started with this approach, Steven proposes the following actions:
Create a listening group by sharing customer stories
Create a customer consulting board
Want to know, see and view more?
Reading list:
Event website with all speakers
The Social Conference on slideshare
Big mother is watching you: social business the next decade
Twitter and photos:
Watch the twitter report (#tsc12)
View the photos via Flickr
The Social Conference 2012 (Emerce and Krem) has, in my opinion, given a good picture of the current social media landscape and what we can possibly expect in 2012 and beyond. Until next year!