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Posted: Sun May 25, 2025 7:14 am
Customers who provide valuable input also expect that expectations are managed correctly to prevent disappointment. “Creating a good app to make use of calling credit and data really doesn’t have to take soooo long,” says community member Ericvk.
20130605 Tele2 Blog FW 4
Hearing such a sound from your customers is of course not nice, but the advantage of this signal is that it gave Tele2 the opportunity to respond to this and provide an explanation to its customers. This opportunity was seized to be able to communicate openly and transparently about the progress of the app.
20130605 Tele2 Blog FW 1
After an educational and especially fun process with customers, the MyTele2 app was officially launched after latvia phone number list 6 months. With the help of the feedback, it was possible to develop a first version of the app that meets the basic wishes of the customers. Of course, it is still possible for everyone to give feedback, so that the app can be continuously developed. It is of course great to hear that the first reactions are so positive.
Co-creation with customers
The first start with co-creation is an exciting process. What will customers say? Can the wishes and expectations be met? From the process we have learned that the interaction with customers actually provides extra drive and enthusiasm within the organization. Realizing a service in collaboration with customers is incredibly inspiring and fun to do.
It is extremely important to continue to look at how customers can be increasingly involved in the organization. It is a process that is progressing step by step at Tele2. The forum is the most important customer contact channel to continue to realize and strengthen involvement. Stimulating customer involvement in the form of co-creation and crowdsourcing not only produces products and services that better match the customer's wishes, it could also result in more satisfied and loyal customers.
20130605 Tele2 Blog FW 4
Hearing such a sound from your customers is of course not nice, but the advantage of this signal is that it gave Tele2 the opportunity to respond to this and provide an explanation to its customers. This opportunity was seized to be able to communicate openly and transparently about the progress of the app.
20130605 Tele2 Blog FW 1
After an educational and especially fun process with customers, the MyTele2 app was officially launched after latvia phone number list 6 months. With the help of the feedback, it was possible to develop a first version of the app that meets the basic wishes of the customers. Of course, it is still possible for everyone to give feedback, so that the app can be continuously developed. It is of course great to hear that the first reactions are so positive.
Co-creation with customers
The first start with co-creation is an exciting process. What will customers say? Can the wishes and expectations be met? From the process we have learned that the interaction with customers actually provides extra drive and enthusiasm within the organization. Realizing a service in collaboration with customers is incredibly inspiring and fun to do.
It is extremely important to continue to look at how customers can be increasingly involved in the organization. It is a process that is progressing step by step at Tele2. The forum is the most important customer contact channel to continue to realize and strengthen involvement. Stimulating customer involvement in the form of co-creation and crowdsourcing not only produces products and services that better match the customer's wishes, it could also result in more satisfied and loyal customers.