Deloitte get any further?
Posted: Sun May 25, 2025 6:41 am
Comforting thought
We can console ourselves with the thought that even a strong social brand like KLM sometimes feels ashamed because some problems cannot yet be solved internally. Problems that you would actually like to have solved properly for excellent customer service, brand and reputation management or just plain commerce.
One of KLM's principles, a (social) customer service where every question can be answered, was the most difficult to organize: employees were so used to referring to another counter that you have to help them unlearn that and find a solution themselves.
Also comforting is the knowledge that it took Deloitte four years for latvia phone number list the organization to become as social as it is now, and that they can show a nice social business case. Roos emphasizes it again: you need a long breath.
Approach
Katherine Kucherenko
Katherine Kucherenko
According to Katherine Kucherenko, the approach of winning sailing teams proves the need to invest (in time and money) in preparation and strategy. These teams win because they invest more than the losing teams. Good preparation is indeed half the battle. But how does KLM or
We can console ourselves with the thought that even a strong social brand like KLM sometimes feels ashamed because some problems cannot yet be solved internally. Problems that you would actually like to have solved properly for excellent customer service, brand and reputation management or just plain commerce.
One of KLM's principles, a (social) customer service where every question can be answered, was the most difficult to organize: employees were so used to referring to another counter that you have to help them unlearn that and find a solution themselves.
Also comforting is the knowledge that it took Deloitte four years for latvia phone number list the organization to become as social as it is now, and that they can show a nice social business case. Roos emphasizes it again: you need a long breath.
Approach
Katherine Kucherenko
Katherine Kucherenko
According to Katherine Kucherenko, the approach of winning sailing teams proves the need to invest (in time and money) in preparation and strategy. These teams win because they invest more than the losing teams. Good preparation is indeed half the battle. But how does KLM or