We determine the quality of lead processing
Posted: Tue Feb 18, 2025 8:18 am
AI also translates conversations into English. So I can also analyze the real reasons for losing deals in foreign markets. Even if I don't speak the language in which the dialogue took place. So, if I look at the summary of the conversation, which is shown below, I will understand that the conversation with the Polish client was lost for a reason. After all, we cannot solve his problem at the moment. As in the example below - when a person did not apply for telephony for a call center, but for a "turnkey" call center. That is, with hired staff, equipment, etc.
Call analysis
Lead processing quality
This is the question that worries marketers almost australia telegram data the most. Therefore, together with the head of the sales department, we monitor how calls are processed. For example, we can notice something important and suggest improvements to the sales department. Let's say we conduct additional training for the team, adjust the conversation script, or study in more detail the advantages of our company over competitors.
So I listen to calls about lost deals, making sure to analyze:
how polite the manager was;
how well the objection was worked out;
Did you even try to identify the client's needs and pain points?
Here too, AI helps me speed up the process, because it shows what mood both the manager and the client were in during the conversation. And if there is something wrong with the manager's mood, then this is a pretty important signal that this is the call that needs to be listened to first.
Call analysis
Lead processing quality
This is the question that worries marketers almost australia telegram data the most. Therefore, together with the head of the sales department, we monitor how calls are processed. For example, we can notice something important and suggest improvements to the sales department. Let's say we conduct additional training for the team, adjust the conversation script, or study in more detail the advantages of our company over competitors.
So I listen to calls about lost deals, making sure to analyze:
how polite the manager was;
how well the objection was worked out;
Did you even try to identify the client's needs and pain points?
Here too, AI helps me speed up the process, because it shows what mood both the manager and the client were in during the conversation. And if there is something wrong with the manager's mood, then this is a pretty important signal that this is the call that needs to be listened to first.