In such a dialogue you can learn a lot and – if you dare – grow and change. The users as experts of their own experience, the company as experts of their own product (and the communication specialist as expert in target group thinking and strategy/communication). Because everyone invests in the friendship, the fans become even more loyal and the provider understands its users better and better.
Encounters
Get your loyal group together IRL (in real life). Supplement the online meetings with real honduras phone number list meetings, this way you create even more value and you can deepen your relationship. During the meeting you can bring up more difficult issues, and you also recognize the value of the efforts of your fans.
Treat social media users the same way you treat your own friends. Interested, respectful and as someone you really know (or want to get to know). Then we use social media as it naturally suits people. Cozy! Who still throws a piece of wood on the campfire?