Tools supporting customer journey mapping
Posted: Mon Feb 10, 2025 10:57 am
There are many tools available on the market that can help you map your customer journey. Here are a few popular options:
Miro – an interactive collaborative whiteboard, perfect for creating maps and visualizations.
Lucidchart – a tool for creating diagrams and process maps.
Smaply – specialist customer journey mapping software that allows you to take into account emotions and touchpoints.
Canva – a simple tool for creating aesthetic visualizations.
Inspiring stories from brands using the Customer Journey india telegram data MapExample 1 – filtering offers:
Airbnb has identified that many customers struggle to choose the perfect deal, especially in cities with a multitude of options.
To solve this problem, the company has developed more detailed search filters that allow you to sort offers not only by preferences such as location, amenities, prices, or reviews from other users, but also by factors such as the type of bed, the width of the entrance to the room, the language of the host, working conditions, check-in method, safety equipment, etc.
Below are selected options from the offer filtering panel.
Miro – an interactive collaborative whiteboard, perfect for creating maps and visualizations.
Lucidchart – a tool for creating diagrams and process maps.
Smaply – specialist customer journey mapping software that allows you to take into account emotions and touchpoints.
Canva – a simple tool for creating aesthetic visualizations.
Inspiring stories from brands using the Customer Journey india telegram data MapExample 1 – filtering offers:
Airbnb has identified that many customers struggle to choose the perfect deal, especially in cities with a multitude of options.
To solve this problem, the company has developed more detailed search filters that allow you to sort offers not only by preferences such as location, amenities, prices, or reviews from other users, but also by factors such as the type of bed, the width of the entrance to the room, the language of the host, working conditions, check-in method, safety equipment, etc.
Below are selected options from the offer filtering panel.