Pay attention to details
Posted: Sun Feb 02, 2025 4:08 am
Make sure that the design of your chat matches your website. You should also think in advance about how you want to address your visitors. Adapt the tone and wording of your messages to your company. For example, do you use the informal or formal form of address?
Save snippets
Snippets are text blocks that help answer certain gambling data malaysia questions more quickly. For example, if you are often asked the same question, you can prepare snippets, save them and insert them into your chat window with one click. For large sales teams, you can also use snippets to ensure that similar questions are always answered in the same way.
Make a plan for follow-up
Before you start a live chat, you should ask yourself the following questions:
What happens to my chats? Which employee are they assigned to?
What happens to visitors after they chat?
Do I want to set up a follow-up sequence ?
Do I want to create a deal?
Do I want to create a ticket?
Always offer added value
Even if a chat is sent to your sales team to generate leads, the focus should not be on the sales aspect. It's about providing added value to your website visitor through the chat by answering their questions and helping them with their problems or challenges. Consider training your employees who will be handling the chat in advance!
Save snippets
Snippets are text blocks that help answer certain gambling data malaysia questions more quickly. For example, if you are often asked the same question, you can prepare snippets, save them and insert them into your chat window with one click. For large sales teams, you can also use snippets to ensure that similar questions are always answered in the same way.
Make a plan for follow-up
Before you start a live chat, you should ask yourself the following questions:
What happens to my chats? Which employee are they assigned to?
What happens to visitors after they chat?
Do I want to set up a follow-up sequence ?
Do I want to create a deal?
Do I want to create a ticket?
Always offer added value
Even if a chat is sent to your sales team to generate leads, the focus should not be on the sales aspect. It's about providing added value to your website visitor through the chat by answering their questions and helping them with their problems or challenges. Consider training your employees who will be handling the chat in advance!