Fanpage open 24/7? No way!
Posted: Sat Feb 01, 2025 9:56 am
Social media has spoiled internet users. From then on, everyone started to think they can bother companies at any time of the day or night. I appreciate the fact that some of them are trying to keep up with this trend. The question is: is it right?
Do you know what causes the greatest resistance when I train representatives of companies or cultural institutions on social media? The need to be active after work hours. Then I show statistics and explain how important it is to be present and respond in the evenings as well.
Meanwhile, I actually understand them completely. I also disagree with the statement that the france rcs data admin of a social media profile should be present on it on Fridays and Sundays . Of course, you have to keep your finger on the pulse. Otherwise, unpleasant situations can arise. Nevertheless, let's not go crazy.
Customer service departments are not open 24/7. Why should social media function differently if, in some ways, they fulfill the same role?
In America, profiles that are moderated only temporarily are no longer surprising. Take a look at Twitter and find any customer service profile you come across. See how many of them have specific hours and days of the week listed when admins respond to community inquiries.
Do you know what causes the greatest resistance when I train representatives of companies or cultural institutions on social media? The need to be active after work hours. Then I show statistics and explain how important it is to be present and respond in the evenings as well.
Meanwhile, I actually understand them completely. I also disagree with the statement that the france rcs data admin of a social media profile should be present on it on Fridays and Sundays . Of course, you have to keep your finger on the pulse. Otherwise, unpleasant situations can arise. Nevertheless, let's not go crazy.
Customer service departments are not open 24/7. Why should social media function differently if, in some ways, they fulfill the same role?
In America, profiles that are moderated only temporarily are no longer surprising. Take a look at Twitter and find any customer service profile you come across. See how many of them have specific hours and days of the week listed when admins respond to community inquiries.