Digital transformation: what is it and why is it important?

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You’ve probably heard a lot about the “new normal” after the pandemic. This is not being repeated for nothing. Behaviors that were prioritized to protect the population and ensure that the COVID-19 curve was not steep have been absorbed and should be incorporated more consistently into this “new normal.”

Digital transformation , in this context, has emerged as an emergency demand for many companies. It is possible that your business has gone through this.

Digital transformation, in general terms, refers to the inclusion of new technologies, especially digital tools, to improve the performance of organizations.

Many companies that did not even have a nepal number dataset business plan in mind found themselves needing to bridge the gap and be present for their customers and other stakeholders during this difficult time.

It is likely that in the digital transformation of your project or company there are solutions that fall short of what you want, such as systems that had to be used out of necessity so that your team and business intelligence do not stop.

Next, find out more about how to best restructure and invest in digital transformation.

Digital transformation makes processes more agile
First of all, it is important to understand digital transformation as something comprehensive. It is not just about having a blog or a social media page. Digital transformation involves the mindset and organizational culture of your business and the way your processes evolve with it.


Technology cannot be thought of solely as a communication channel. Integrating sectors, streamlining and automating tasks , and investing in data-driven solutions are all part of digital transformation.

And, as expected, all of this contributes to teams being more productive, processes being more efficient and lean, and everything happening more fluidly and agilely in the business routine.

Monitoring and improving customer experience and satisfaction
In organizations that are still lagging behind in digital transformation, gaps in customer experience are visible. Removing barriers in digital channels was an immediate need for companies during this period of the coronavirus pandemic. Now, it will be necessary to delve deeper into this.

How do your digital tools work to help your company better understand and satisfy your customers? Building loyalty in digital transformation requires a continuous and consistent path. Having solutions that can personalize your offering is essential to follow this path.