A letter of complaint about a defective product is sent to the following addressees:
to the supplier in the event of delivery of goods that do not comply with the terms of the contract;
an organization that sold a low-quality product to a buyer.
Most of these letters are sent for the purpose of protecting consumer rights.
They always indicate what austria email list solution the sender expects from the addressee. If the issue concerns a poor-quality product, the sender can choose one of the following solutions, which should be set out in the letter:
replace the product with a similar one, but of proper quality;
exchange the product for the same one, but of a different brand or article number (with or without additional payment);
reduce the price according to the defects;
eliminate all defects free of charge;
pay for the elimination of defects made by the consumer or a third party;
return all money paid by returning the goods to the seller (the costs of returning the goods are borne by the seller).
Important! The deadlines for filing a claim letter must comply with the time frames established by law.
In addition to the requirements stipulated by the law on consumer protection, a letter of claim about a defective product must include supporting information. This may be attached documents confirming the fact of purchase and the poor quality of the product, such as:
copies of checks, receipts;
a copy of the technical data sheet of the product;
a copy of the warranty card for repairs;
act of examination of technically complex goods and others.
Document for download
Sample of a claim letter about a defective product
Letter of claim regarding violation of delivery terms
Refers to the category of claims for breach of contract terms. The delivery time is one of the key obligations fixed in the contract. Therefore, its violation is sufficient grounds for writing a letter of claim, which precedes filing a lawsuit in court. Such a letter can be sent by both an individual and a legal entity.
Letter of claim regarding violation of delivery terms
Source: shutterstock.com
It is important to take into account that it is a sample of official business correspondence, therefore it must contain the necessary details:
recipient's contact details;
contact details of the sender;
document title: “Claim under the supply agreement”;
justification of the claim indicating the violation of delivery deadlines with reference to the relevant provisions of the contract;
signature of the CEO and/or head of the legal department, as well as the organization’s seal;
appendices containing copies of all official documents referred to in the text of the claim (contract, payment order, invoice, etc.).
This will allow you to emphasize the seriousness of the requirements being presented and document the grounds for the appeal.
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