Remote support software is a computer tool that is used to provide assistance to customers without having to share the same physical space.
In some cases, remote support software allows you to log into users' systems or devices and troubleshoot technical issues remotely .
In this article you will see the benefits and applications of one of the most developed digital tools in recent years .
Stay here and discover:
What is remote support software for?
3 advantages of using a remote access tool;
How to use remote support to improve your business?
What is remote support software for?
A remote access tool can be used in many ways to improve customer service and boost business performance . Some of its features include:
Answer questions and queries
Whether through a self-service channel, a list of phone numbers philippines virtual agent, or a human agent, remote support software provides answers and information about products or services, company policies, etc.
Troubleshooting technical issues
Through support protocols, users can resolve their problems with the guidance or help of specialized agents.
Process requests and claims
A record of complaints can be kept and customers can be provided with instructions on steps to take to resolve their problem.
Advantages of remote support
Increased customer satisfaction
Providing good customer support is one of the keys to a company's growth . In fact, 56% of customers are willing to pay more for a service if they get good support, while 69% leave a company after an unsatisfactory experience.
Considering that achieving customer satisfaction is essential to business success, the challenge is increasingly greater.
Zendesk’s CX Trends 2023 report indicates that service requests are on the rise: 73% of business leaders reported an increase during 2022, and 33% anticipate an increase in volume in the next 12 months .
Improving customer service and support is a priority for most managers. In fact, 81% say customer experience and support are growing priorities for 2024.