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In response to macroeconomic pressure, tech companies of all sizes have tightened their belts and shrunk their organizational structures. Meta CEO Mark Zuckerberg called it the “ year of efficiency ,” while others have called it the end of the tech boom .
But despite budget challenges, tech companies have reason to be hopeful. With the wave of generative AI tools coming to market, software companies can keep pace and scale to serve more customers without needing to add more staff.
The AI revolution has arrived taiwan email list just in time. Here are 3 ways software and cloud services companies can use AI to control costs:
1. Reduce operating costs without degrading service quality
There is a general consensus among technology leaders that now is not the time to cut back on customer support.
According to research from Zendesk , 84 percent of technology leaders agree that providing excellent customer service during an economic downturn is even more important.
84% of technology leaders agree that providing excellent customer service in times of economic crisis is even more important.
Delivering exceptional CX through omnichannel support and self-service is key to increasing net retention , and AI can help by simplifying the self-service process for everyone involved.
Customers can get instant help for routine issues and processes, reducing wait times and increasing customer satisfaction. CX teams save time and control costs by letting bots handle low-value requests like “how do I reset my password?”
How Unity Saves $1.3M with Zendesk Automations and Self-Service
Unity, a development platform for 3D projects, responded to increasing ticket volume by maximizing its CX system rather than adding new hires.
Since implementing Zendesk AI and self-service, Unity has seen increased usage, but fewer tickets overall.
“Last year we deflected nearly 8,000 tickets thanks to Zendesk-enabled self-service,” says David Schroeder, senior manager of service support at Unity. “That equates to about $1.3 million saved through ticket reduction.”