receiving a large number of similar questions from users, and also does not work the FAQ section (frequently asked questions) on the site, due to which there is a high load on managers . The bot takes on such "routine", due to which specialists have time to solve other problems;
a large number of users churn due to a long wait for a response . In the current reality, no one will wait for a response from a manager for 5, 10 or more minutes. The support cameroon consumer email list bot provides an instant response, transferring the client to a manager only in non-trivial cases;
incoming messages are processed manually , which is time-consuming and expensive. The bot simplifies the process of working with requests, saving the company both time and money;
high cost of work of full-time/freelance technical support specialists . Setting up and maintaining a chatbot will cost less.
Sale of goods and services
A sales bot that helps issue invoices, invoices, provide information about product delivery, and performs other functions of a sales specialist.
Can be used in absolutely any area.
Case:
Chatbot for a distribution company: how to make life easier for the sales department
Its use is appropriate when.