In this example, Uberflip sends an email apologizing to a customer for sending them an email they never meant to send out. From the message sent, it’s clear what caused the email to go out in error and that the Uberflip team has taken the necessary steps to ensure it doesn’t happen again.
Uberflip also offers the customer an opportunity to respond with feedback, showing the customer that their thoughts and experiences are important to the company.
Customer apology email templates
Perhaps you’d like a little help getting started on your email apology letter. If so, here are two templates to accelerate the process—one you can send to an individual and the other to a group of people or a mailing list.
General email apology template to an individual
Subject: Sincere Apologies for [Specify the Issue]
Dear [Recipient’s Name],
I am writing to personally apologize for [briefly describe the issue] that occurred on [date]. I understand that this may have caused inconvenience, and I am truly sorry for any difficulties this has brought you.
Upon reviewing the incident, we identified that the cause was [briefly state the cellphone number philippines cause or error]. We take such matters seriously, and in response, I have initiated [mention specific actions taken] to ensure this does not happen again.
We value your business and relationship with our company and are committed to restoring your confidence in our services. Please let me know if there is any way we can assist you further or make amends beyond the corrective steps we have already taken.
Warm regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
General email apology template to a group or mailing list
Subject: Our Apologies for [Specify the Issue]
Dear [Customer/Company Name],
We are reaching out to express our sincere apologies regarding [specify the issue], which occurred on [date]. We understand the [disruption/confusion] it may have caused, and we are deeply sorry for any inconvenience experienced as a result.
The issue occurred due to [explain the cause briefly], which we’ve since resolved by [describe solution provided]. We’ve also implemented
- to prevent such occurrences in the future.