Emotional state of the client
For example, even slightly dilated pupils can indicate an excited state. And vice versa, when we are angry, they tend to narrow to a minimum size, which makes them look like a snake's gaze.
During business negotiations, try to follow the eyes of the interlocutor, this will give you the opportunity to understand how interested he is in your offer. Maximally dilated pupils will indicate the client's great interest.
To control the overseas chinese in australia data conversation, you need to try to keep your gaze at the level of the person's eyes. If the other person responds with this, it means that the conversation is very interesting to him. In this case, the focus should be in the area of the triangle - in the forehead and pupils. If it goes down to the area of the eyes and mouth, then we can say that the conversation is taking on an informal, friendly tone.
Also, the client's interest can be revealed by a wandering gaze on your face, which can go down to your chin and below. Although such a focus can also indicate a great interest in you personally, and not in the proposed cooperation.
If the interlocutor looks askance, this can also be regarded as interest in interaction, but in most cases it indicates a hostile attitude. For example, such a look with a simultaneous raised eyebrow and a slight smile will most likely mean great attention. With frowning eyebrows and lowered corners of the mouth, it can be said that the interlocutor does not trust you.
If during the conversation the client only looks at the demonstrated drawings, diagrams and charts, then most likely he will learn only a small part of the information he needs. When consulting on goods and services, it is very important not to bombard the interlocutor with booklets, otherwise you will not be able to convey all the necessary information. It will be better if you show auxiliary materials as needed and give the client most of the printed materials to take with him for independent familiarization.
Raised eyebrows will help to attract the interlocutor's attention to your face for further exchange of signals. Such facial expressions show that you have paid attention to the opponent, but can also indicate surprise or fear. Strongly lowered eyebrows will be a signal of aggression or dominance of a person over others.
A smile with a motionless lower eyelid is considered insincere.
Fleeting and short glances indicate a desire to make contact, while a straightened head and wandering gaze to the sides indicate that a person is lost in thought.
A long, piercing and motionless gaze directed straight into the eyes of the interlocutor indicates a desire to subjugate him. If the opponent's gaze is directed down at his feet, this indicates a readiness to submit, and a gaze directed to the side indicates disdain and dissatisfaction with the conversation.
Client's facial expressions
As a rule, the real meaning of what is said often diverges from the actual state of affairs. For example, when applying for a loan from a bank, a client may greatly exaggerate and embellish the situation as a whole. It is very important to identify this immediately, words in this case are of secondary importance.