3 types of chatbots you need to know

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Discover the 3 main types of chatbots, examples of their use and the advantages they bring to your company's customer service.

Customer service has changed, and a reflection of this is the increasing presence of chatbots of all types in this process.

According to a survey by IDC, 76.5% of Brazilian retailers already have a virtual assistant in their operations.

Based on the news above, can you tell me why chatbots are increasingly present in our daily lives?

In fact, the great appeal of chatbots is that they allow lawyer database and agility for the relationship between companies and customers.

For this, there are different types for different needs.

So to get you up to speed, let's talk about the 3 main types of chatbots, examples of their use and the advantages they offer your company.

What is a Chatbot?
In a nutshell, chatbots are applications that simulate human conversational interactions.

In this way, they are designed to offer the most natural language possible, aiming to establish effective and engaging communication with their users.

This is done through algorithms that “read” what the customer writes and provide the most appropriate responses.

For this system to work correctly, words or expressions are defined that are the triggers for the chatbot's pre-configured responses.

Bots, virtual assistants or business chats are widely used by companies in all sectors because they mainly deliver:

Immediacy in response;
24/7 support;
Scalability;
Cost reduction;
Better customer experience.
How does it work?
Chatbots work like dialogues, a list of interactions (questions and answers) predefined by a chronological list.

This way, you can check what was said before, make amendments, answer an old question again, bring it back into the current line of dialogue, and keep the conversation alive.

Due to this potential, chatbots can now be included in various devices and platforms, such as…

WhatsApp, Messenger, Telegram, websites, call centers, store apps, among others.
Furthermore, they are also characterized by the combination of 3 important elements of information:

a channel (where the conversation will take place, for example WhatsApp);
the available content (what will be said and extra resources used in the interaction such as gifs, files, etc.);
the software responsible for its creation.
But to make the most of how they work, you must first know the main types of chatbots.

3 main types of chatbots
1 – Conversation Flow and Keywords Chatbots
Considered the “simplest” type of chatbot, it works based on a set of rules.

In this case, the user will have some predetermined question options, while the bot will also have ready-made answers for each of them.