Sprout Social's bot builder with the preview panel open.

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Customer-to-chatbot interactions will stream directly into Sprout’s Smart Inbox, supporting seamless handoff between bot and human support. If you’re using Sprout’s integration with Salesforce, you hungary b2b leads can gain a 360-degree understanding of specific customer experiences in just a few clicks. Combined, these two tools pave a clear path for high-quality customer engagement.

The Twitter Bots report in Sprout Social, which measures interaction volume over time. Turn to the Chatbot Report for more real-time bot strategy enhancements. This report features key metrics like Interaction Volume, Most-Used Quick Replies and Bot Messages Sent. Combined, they help you get a more accurate picture of how people interact with your bot and identify opportunities for improvement.
13 Examples of companies using customer service chatbots
Chatbot support adoption spread quickly. It’s easy to forget that just a few decades ago, the practice would have sounded like something straight out of a science fiction novel. Now, leading brands are supplementing their care approach to scale their operations, providing customers with high-quality support, faster.

Let’s see what those bots look like in action. Here’s how businesses get the most out of customer service chatbots on their websites, as well as on Facebook and Twitter.

Best chatbot examples
Kayak

Organizing travel plans isn’t always the easiest. Kayak’s chatbot on Facebook Messenger helps you search, plan, book and manage your travel all in one place. The bot offers personalized recommendations based on your past searches and budget. It also provides updates on gate changes, flight delays and more. Just message Kayak on Messenger, and it’ll take care of the rest.

Kayak's customer service chatbot helping a customer create an itinerary for a trip to Boston.