Salesforce october 2024 release: agentforce, data cloud connectors, and more

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Expand Latam is honored to announce the launch of Salesforce's October Release, also known as Winter '25. This update comes loaded with an arsenal of new features that promise to revolutionize the way companies interact with their customers.

In this blog post, you’ll dive into the top features of this new release, including innovative AI Autonomous Agent technology, next-generation data connection tools, and generative AI capabilities. Get ready for a streamlined and personalized Salesforce experience.

Why is this launch so important?
Salesforce's October Release is a major milestone in the evolution of the platform. Its new features, available from October 14, 2024, will allow companies to:

Scale your sales and service teams with Agentforce.
Unlocking trapped data to drive more personalized customer experiences.
Using AI to resolve service cases faster.
What's New in the Salesforce Release for October 2024
Data Cloud:
New Connectors: Unlock and bring trapped data from portugal whatsapp lead external applications into the Data Cloud using over 200 pre-built connectors.
Sub-Second Real-Time Data Layer: Unlock, harmonize, and activate data trapped in milliseconds to power real-time customer experiences and activations in Salesforce.
Salesforce Release October 2024: New Connectors
Agentforce:
Agentforce SDR Agent: Engage every inbound lead, automate outreach and prospecting, and qualify leads with autonomous AI. Agentforce SDR Agent can send intro emails, answer questions, handle objections, and schedule meetings to nurture the pipeline 24/7.
Agentforce Service Agent: Engage customers at any time and resolve cases faster with Agentforce Service Agent, a trusted AI team member for every service experience. Service Agent can be quickly deployed across all channels using pre-built templates and can be customized for any brand and voice with low code to provide human-like customer interactions based on trusted data.
Other important features:
Quota Planning: Create quota plans from scratch based on sales territories, all within Salesforce CRM. Improve transparency, relevance, and speed by giving reps a running total of their quarterly account plans with the ability to capture adjustments at the plan or account level.
Employee Service: Salesforce’s new AI-powered solution to streamline employee support equips every employee with what they need to find the right answers and take action from a unified system. Employees get help every step of their journey with AI-powered processes, tools, and seamless integrations with departmental systems.
What is an Agentforce Agent?
An Agentforce agent is a proactive, autonomous application that provides specialized, ongoing support to employees or customers. They are equipped with the business knowledge required to execute tasks according to their specific role.

Salesforce AI Suite
Salesforce AI Suite, Agentforce

Your Agentforce journey starts with Data Cloud. Agents need the right data to do their work. With Data Cloud, you can create the smartest agents possible by giving them access to the exact data they need to deliver any employee or customer experience. Use any data in your organization with Agentforce securely thanks to Einstein 1 Trust Layer.

The Salesforce October 2024 Release is a groundbreaking update that empowers businesses to deliver superior customer experiences. With its advanced AI features, enhanced data connection capabilities, and a focus on efficiency, this release is sure to help businesses thrive in today’s digital landscape.

Stay tuned to our blog for more information on upcoming Salesforce releases and how they can benefit your organization.

Please feel free to contact us if you have any questions or need assistance in implementing these new features.