Support agents may need to troubleshoot the issue, provide step-by-step instructions for resolving the issue, or escalate the ticket to other technical experts if necessary. Billing and Payment Help Tickets As the name suggests, these tickets deal with billing and payment issues. They are created to handle or resolve issues related to billing and payment, such as incorrect charges, failed payments, billing errors, or chargeback issues.
Support agents investigate billing records, confirm payment usa business fax list , and resolve any billing discrepancies according to company policy. Product Enquiry These tickets are all customers asking questions about the product. They want to understand its features, how it works, or the best way to use it. Support agents need to understand the product well enough to give customers the right answers.
They may need to provide demos, documentation, or references to effectively help customers. Sell Tickets These tickets are also called pre-sale tickets and are usually from people who are interested in buying your product. They are meant for your sales team. These tickets include questions about pricing, purchasing, or general inquiries about the products or services your company offers, or questions about getting started.
Support agents investigate billing records
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fomayof928@mowline
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