7 tips to win over your new clients

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Every business owner knows that a successful business is built on customer relationships. Limiting ourselves to a small number of buyers hinders growth. So, we must not only understand how to attract new customers but also offer them a level of satisfaction that will make them loyal to our service.

How to make your new clients fall in love with you?

Without a doubt, the best opportunity is to build a good vk database elationship from the beginning, showing that the company's priority is not to sell but to attend to the buyer's request and give a satisfactory response, transmitting the security and confidence that the new client needs to convince themselves that they have made a good choice by choosing us.


Why is it important to win over your new customers?

It is important to make them feel that they have come to the right place. To make this happen, we must provide a quality service that exceeds all their expectations, creating an emotional relationship. A satisfied customer is not only a repeat customer, but also becomes an evangelist for the brand, sharing their shopping experience with others.

What is the process to win over your new clients?

1.- Use friendly and approachable language: The first contact is crucial to build a good business relationship. This does not mean abusing trust by showing an unprofessional attitude, but rather using vocabulary that creates affinity and respect at the same time ( greet politely and introduce yourself, ask the client by name and from then on address them with Mr. or Mrs. followed by their name ). Your attitude should be committed to the company, so do not speak in an impersonal way but rather as the face of a company.

2.- Know their purchasing intention: Study their interests and needs to suggest the best options. Listen carefully and find out what they want and do not vaguely assume that they want something. Remember to always be honest and clear, offering them what you can really deliver.

3.-Each client is unique: Pay attention to and respect their individuality by allowing them to express themselves, listen to their comments and then propose competent solutions, making them understand that it is very important to you that your products or services adapt to what they request. Avoid, as far as possible, that they leave disappointed.

4.- Satisfy emotions: It is not just about meeting a requirement, the essence of contact as a company is to discover how to provide a solution that provides a positive shopping experience, generating feelings that win customer loyalty .

5.- Be efficient: Provide clear, effective responses with the best possible results, providing excellent customer service that includes: fulfilling your promises and guarantees, keeping the consumer informed about any positive or negative changes, monitoring the process and delivering on time . This will help the buyer trust the company.

6.- Differentiate yourself from the competition: Don't lose sight of the quality of your product. Your client should prefer you, understanding that no other company will provide a better service. Excellence shows that you know what they need, you knew how to listen, adapt your work and successfully satisfy their needs. Once the purchase process is complete, don't forget about post-sale assistance. Digital media such as social networks and blogs are a good tool to receive feedback from your consumers, as well as opening up new business opportunities.

7.- Visit your client regularly and thank them for their trust: Take a few minutes to greet them and maintain the relationship by informing them about new developments in the market. You never know when a new sales opportunity might arise or perhaps you might get a referral. Let them know that you are grateful for their time and loyalty in the face of competition.

Regardless of the type of business you run, competition can be tough. Standing out from the rest with good service, excellence and assertiveness in results will allow you to not only establish a loyal clientele but also a portfolio of potential prospects who will find in your company an answer to their needs.