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Best Practice: Offer Free Shipping In addition to all the facilities mentioned earlier, adding this facility can win more customers’ trust. When customers can have packages delivered to their doorstep without paying any delivery charges, they will become more attached to your business and, in turn, shop more online. But that doesn’t mean you stop charging delivery fees. Here, you can take another approach and add the delivery charges to the price of the product you offer to your customers.

To do this, you need to do a cost of goods sold jordan telegram database calculation. You can then add this cost to the price of your product. This way your shipping costs will also be included in the total price. Plus, customers will enjoy free shipping and come back to your store again. Conclusion In summary, organizations that want to exceed customer expectations when it comes to delivery must focus on delighting their customers.

By putting into practice the five best practices outlined here, businesses can provide customers with a truly memorable and enjoyable experience: clear communication, accurate expected delivery times, personalized service, flexibility and convenience, and post-delivery follow-up . These best practices are impactful and can increase consumer loyalty and brand reputation in the long term, in addition to having short-term advantages.