That said, don't dream of organizing

[muniyaakter]

your e-commerce customer care based 100% on artificial intelligence , it would be counterproductive, but it can become part of your AI marketing strategy to better optimize resources. Think about customers who need much more detailed information, those customers who like to be accompanied step by step in their purchase or customers who want a personalized experience for their needs… These customers will immediately turn to your competitor. Customer care tools Ok, but how can I actually provide customer support effectively for my e-commerce? Telephone support: this is certainly the fastest, most immediate and most personalized tool but also the most delicate from the point of view of user experience.

This is because the waiting times for american samoa business email list a response from the telephone operator can often be very long and it may happen that the operator is not able to respond to the customer's requests or is not empathetic enough to handle calls with anything but calm tones. Even from the point of view of the staff it is not easy to manage because it is very anxiety-provoking and requires a lot of training: therefore choose your telephone operators carefully and organize continuous training. It remains the oldest customer support tool but continues to be preferred by many customers, even if (sometimes) it is paid.

telephone customer care WhatsApp: a recent tool that allows a very fast exchange of information, making the customer understand that your company is serious, present and proactive. WhatsApp chat also allows an exchange of images, videos and audio that can help the customer and the customer care operator even more: the customer can explain himself better > the user can understand the needs better > helps the customer more > satisfied customer. If you want to use this tool for your marketing Spoki is definitely the best solution, if you want to learn more we have written the detailed review here .