After using it for a month, CEO Layra looked at the data and found that the number of customer service conversations had increased dramatically. 2x! She said: "It was then that I realized that the previous customer service only communicated with existing customers, and many shopping opportunities with new customers were missed. The real-time customer service on the website can just make up for this. Pet customers have a lot of hesitation when shopping. , Pre-sales customer service can reduce the loss of customers during this period. "Fortunately, Layra had integrated physical store personnel at that time, allowing them to assist in customer service during the store's off-peak hours.
As long as customers in the hesitation period ask questions, they will almost always be successfully persuaded to buy by Maohai Market’s customer service. How does Maohai of e-commerce customer service? Layra said that the sales skills of store staff are already strong, but e-commerce customer service can be improved through case reviews.
Starting from customer relationship management, deploy high-profit remarketing strategies
As long as the customer asks, the customer service staff spain email list can take him down. As long as he can consume it once, it won't be the last time.
The complete and powerful remarketing layout of Maohai Market is implemented step by step. It first announces information on the fan page, then communicates the value through email, provides shopping guide on LINE, and finally sends text messages. Layra said: "Even if there is an open letter, as long as there is no successful consumption, we will continue to chase."
Communicate at different levels through different channels: fan page announcements, email communication, LINE & SMS shopping guides
Marketing funnel is the daily practice of the Maohai Market marketing team.