The conversion rate of the first

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The boss Guolun said cheerfully: "Because a friend recommended it!"

It turned out that other e-commerce bosses mentioned to him that Omnichat is an integrated tool that can make customer service easier and marketing more powerful, so ROBINMAY started using Omnichat, and he really felt the impact Omnichat has on customer service efficiency and marketing revenue. help.

Messenger shopping cart remarketing, conversion rate as high as 18%
"The strongest thing is shopping cart remarketing!" ROBINMAY boss Guo Lun said with certainty.

Adding to the shopping cart without checking out means that the customer has been interested but has not yet taken action.

If the shopping cart abandonment rate can be reduced, it will be of great help to increase the revenue of e-commerce, and Omnichat is the most effective and lowest-cost tool that allows ROBINMAY to oman email list recover abandoned shopping cart orders.


ROBINMAY currently has set up 2 reminder messages, which will be automatically pushed one after another within a few hours after customers add unfinished items to their shopping carts. one is as high as 18%, and the conversion rate of the second one is also more than 10% . The recovery The results of the order are remarkable.

In addition, because ROBINMAY has a large proportion of overseas customers, they chose Facebook Messenger, which has high cross-regional versatility, as a channel for message push. Another benefit of using Messenger to push messages is that there is no need to use other channels to push messages. TOLL.

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ROBINMAY has three levels of quality control, and customer service feedback helps product optimization
Speaking of its own brand, ROBINMAY’s boss emphasizes that the design must meet customer needs and the quality must satisfy customers. “We do three quality inspections!” Even though these procedures will compress profit margins, ROBINMAY still wants to give customers the best. It is also because of this persistence that ROBINMAY can quickly build reputation and popularity in just a few years.