let's move on to the company front:

[nurmohammadkhan]

89% of customers who left a company to join a competitor did so primarily due to customer experience issues (source: customerthermometer.com ).
And so, now,

Businesses that invest in improving Customer Experience see, on average, an 80% increase in revenue (source: forbes.com ).
For a company, acquiring a new customer costs 6 to 7 times more ghana whatsapp resource than retaining an existing one (source: inc.com ).
A 5% improvement in Customer Retention can produce up to 25% more profit (source: bain.com ).
In short, the answer to the initial question could not be clearer and more obvious than this. Today, in an open, fast, fluid market, there is nothing more important than Customer Experience : the main challenges of competitiveness are won or lost in this field.

The good news for companies in all sectors is that digital tools have multiplied to make the relationship between customer and company increasingly satisfying (with benefits on both fronts). Among these tools, DTM solutions such as electronic signatures and services for the digitalization of contracts, just to mention one example among many, allow us to offer a more agile, immediate and personalized experience, with benefits for both parties.