A series of tasks considered repetitive in prospecting can be automated by telephone platforms. This is the case of recording interactions with consumers.
During the phone call, all data relating to the conversation is added to the system. The platform can even record and transcribe the content automatically.
In addition, the history of follow-ups with a azerbaijan mobile phone number list given lead is saved automatically within the platform. Without any intervention from agents. But it doesn't stop there. There are also other automation features, including:
URA ― if the consumer gets in touch, they will receive automatic responses that will guide them to the SDR. Even outside of business hours, the lead will receive guidance on how to continue the follow-up;
automatic message after interaction ― after each follow-up is completed, the system can send a message to the lead. This is important to highlight the topics covered or share additional materials;
automatic creation of new tasks ― the system even creates follow-up tasks based on previous interactions. If there is an unanswered call, a new attempt will be automatically scheduled, for example.
Reports with KPIs
Among the most advantageous features of telephony platforms are also reports. The system automatically generates detailed reports based on KPIs added by you.
This way, you can efficiently monitor the progress of your teams, calls and consumer feedback during prospecting. In other words, you can quickly identify which improvements to make to optimize the sector.