They are people who are meticulous and love books

[Noyonhasan630]

Over the years, Mills and MacLeod have worked closely with librarians and archivists around the world to digitize their collections, learning more with each project. They now manage digitization and support sites with training and best practices, many embedded in libraries, in 10 countries and upwards of 30 locations. Digitizing is a somewhat solitary task and some people “get in the zone” while scanning; others are very chatty or listen to music, Mills said.


Andrea Mills, showing off the Scribe to a tour celebrating the 2020 ALCTS Outstanding Collaboration Citation for digitizing a collection of Tamil materials at University of Toronto.
Many employees have worked together for nearly a decade and there is a friendly, collaborative vibe at the centers. “We have all sorts of people—artists, printers and photographers. ,” Mills said. A recent vira special database video shared on the Internet Archive’s Twitter account features Scribe operator Eliza Zhang, who has worked at the Archive for more than ten years. Book conservators from larger institutional partners also offer additional training for Internet Archive operators on best practices for handling their unique collections.

MacLeod says the scanners are all committed to providing a service to readers and it’s satisfying to help people with disabilities connect with books, “It’s energizing to be part of an organization that is thinking outside the box,” she said. “I want people to be able to have more access to whatever they are trying to find.”

Added Mills: “I’m an information junky. I love the search and the hunt and the finding the answer. The power of the internet and digitization is that you can find that answer faster. It just sort of opens up the possibilities of what you can do.”