Trends in catering in times of pandemic

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Innovation is key to keeping a business healthy. And technology is a great opportunity to optimize customer service and build customer loyalty. The truth is that, nowadays, going out for lunch or dinner is more than just having a meal, not only in terms of customer experience, but also due to all the demands that have been imposed on society in this pandemic context in which we live. And good service is an increasingly decisive factor.

COVID-19 has forced companies to reinvent their businesses, digitize processes and implement technological innovations in order to increase productivity. But what are the solutions for digitizing processes in the restaurant industry ? There are several, but let's look at some of the most important ones:

Trends in catering: the secret of digitalization
Tablets and other mobile devices
It is widely agreed that using paper and pen when ordering at the table is a jordan whatsapp number database of the past. Today, thanks to the wonders of digital technology, mobile devices are playing an increasingly important role in the restaurant industry. By implementing these devices, staff can combine time savings with optimizing the service provided.

Using wireless headphones
Continuous, efficient and discreet communication. This is the great advantage of wireless headsets in the restaurant sector. Miscommunication between employees is avoided and the establishment offers a better, more organized, agile and efficient service.

Digital menus
In the current pandemic context that is ravaging Europe and the world, individual menus are considered more prone to spreading the virus. To help minimize this risk of contagion, several restaurants have invested in digital menu options . Customers use their own smartphones to access the menu, either through a QR code or a specific link that can be shared with customers or placed on tables for the customer to consult. Some applications even allow the integration of a payment system, allowing the customer to complete the entire purchase cycle using only this digital tool.

Use the self-service method
Whether through digital menus or ordering machines, self-service is a trend that is here to stay. Through this service system, the kitchen automatically receives the order with the customer's specifications and customizations in real time. In addition to improving service, it speeds up processes and reduces waiting times.

Contactless payments
This is a trend that already existed, but has become more relevant during the pandemic. A contactless card is, in essence, a product that allows consumers to make payments up to a certain amount without entering a PIN code, by holding the card a few centimetres close to the Automatic Payment Terminal (APT). In addition to the ease and speed with which payments can be made using this method, with the evolution of the COVID-19 pandemic, this payment method is the most recommended to help mitigate the spread of the virus.

Restoration at the forefront of technology
In addition to helping to contain the spread of the virus, these technologies guarantee speed, quality of service and an enriching consumer experience, which has contributed to customer loyalty, even in an adverse context such as this.

Making the service more agile and digital also involves investing in a POS that simplifies the entire restaurant operation.

PRIMAVERA's Pssst!TM solution offers all the advantages of a certified and modern invoicing software for restaurants, designed to maximize the efficiency of your business. With this POS, you can take advantage of advantages such as:

Faster and more intuitive order management
Flexibility in pricing
Rigor in cash management
Stock efficiency
Agility in managing cards and loyalty campaigns
Employee attendance control
Digital interaction with customers
Compliance with all legal and tax requirements
Information to support business management

At a time when digitalizing businesses is a good practice for mitigating the pandemic, take advantage of the wonders that digital technology offers to make your business more efficient.