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[Dimaeiya323]

Oh no, the delivery was delayed. Your order will arrive one day later than expected: on 03-02-2023, between 10:00 and 11:00. Doesn't suit you? You can reschedule the date! We are sorry for the inconvenience.

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Also, don’t forget to ask for customer feedback! Send them a message after delivery to ask for their opinion. You can then use it to optimize your services.

Hello James, could you please share your opinion about our services? Are you satisfied with your order?

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Optimize your Customer Service
The order is delivered. That’s it, the case is closed. But is that really the case? Not at all! Your customers may be looking for help with the product they received.

Such is the case for James, who needs help assembling his new bike. Provide him with an AI chatbot on your website to assist him. This tool can give him instructions or guide him through the process. It can even help James create a return or exchange form for the helmet he bought a size smaller than his own.



Manage Returns
Returns are also an important part of the delivery journey. Orders are not only delivered, they can also come back to your premises. Proactive communication with the customer will be just as beneficial in the take-back and returns processes as it is in the shipping flow.

James was then able to fill out a return form via the website's chatbot. He then chose the date and time for his parcel to be collected.

Hello James, we will come and collect your package tomorrow, between 11:00 and 12:00. See you tomorrow, thank you!

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Build Lasting Customer Relationships
James is happy with his new bike and the overall experience he hahis board members email lists order using the payment method of his choice, he was proactively informed about all the steps of the delivery process, and the return of his helmet went smoothly. James, a satisfied customer, could well become a loyal customer or even a brand ambassador.

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James was proactively engaged at the right times. This is how you can add value to the customer experience during the delivery journey and build a lasting relationship with your customers