Rohit Gupta, CEO of Auditoria.AI

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For example, automation is a game-changer. AI expert Rohit Gupta, CEO of Auditoria.AI , explains:

With automated workflows, emails are routed to the appropriate team members or departments, based on predefined rules and criteria. This innovation streamlines the process and reduces the chances of messages getting lost or overlooked in shared inboxes.

Some of these tools we use ourselves for several projects, so we know they work well. Others are optional features that we have tested thoroughly to make sure they work. We would never recommend a tool that we wouldn't use ourselves.

Finally, we looked at user reviews and testimonials to understand how effective, reliable, and easy to use these shared mailbox solutions are in real-world scenarios.

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1. Help the explorers
Help Scout's shared inbox
For small businesses looking to use a collaborative email inbox, Help Scout stands out as the best shared email inbox software. It is easy to set up, simple to use, and offers excellent value for money.

Working together on emails is easy with Help Scout. You can assign conversations to specific team members, leave private notes for the team to see, and even check to see if someone else is already working on the ticket to avoid duplication.

One of Help Scout's strengths is the ability to organize conversations into folders and groups. We've used this feature to create separate inboxes for different functions of our projects, such as marketing and customer support.