Enterprise Social Media (ESM) is the application and integration of technologies that promote interaction within companies. Most companies struggle to capture these benefits. This is mainly due to a poor adoption program: simply making portugal phone number list the technology available is not enough. I have listed 6 success criteria that will significantly improve the adoption of ESM and lead to productive use.
6 Benefits of ESM
People become more productive through more collaboration (37%)
You discover what your company knows
Questions are answered faster and problems are resolved faster (32%)
Less email (27%)
More motivated staff (30% increase in satisfaction)
More innovation
Source: a recent study by Jive .
In the years that I have been active in guiding ESM projects at large organizations, I have, together with my colleagues, drawn up 6 conditions for lasting success. I will share them with you.